bd bji Privacy Policy
This policy explains in detail how your personal information is collected on the bd bji platform, what purposes it is used for, and how it is kept secure.
Introduction and Scope
bd bji is an online gaming and sports betting platform operated for Bangladeshi users. This privacy policy ("Policy") explains how bd bji handles your personal information when you use our website, mobile application and related services ("Platform").
This Policy applies to all individuals who have registered or will register on the bd bji platform, as well as those who browse the site without creating an account. By accessing or using the Platform, you agree to the terms of this Policy.
For a full description of our services and how we operate, visit our About Us page.
Information Collection
bd bji may collect user information from various sources. The types of information collected and how they are collected are described below:
2.1 Registration and Account Information
Information you provide when creating an account:
- Full name and date of birth
- Mobile number and email address
- National ID or passport details (for verification purposes)
- Username and password (passwords are always stored in encrypted form)
2.2 Financial Transaction Information
During deposits and withdrawals, we record transaction-related information. This includes bKash, Nagad or Rocket numbers and bank account details. However, full payment credentials (such as PINs or passwords) are never collected or stored.
2.3 Usage and Activity Information
Information collected automatically while using the Platform:
- IP address and device identifiers
- Browser type, operating system and screen resolution
- Login times, page visit details and session duration
- Gaming activity and betting history
- Promotional offers and bonus information used
2.4 Customer Support Chat Information
Information you share when seeking assistance via live chat or email is recorded so that future service can be improved.
Purpose of Use
bd bji uses collected information only for the legitimate purposes listed below. Information is not used for any other purpose without the user's consent.
- Account management and verification: To complete registration, confirm identity and keep accounts secure.
- Payment processing: To handle deposits, withdrawals and resolve transaction-related issues.
- Service improvement: To review user experience and improve Platform performance.
- Promotional communications: With your consent, to inform you about relevant offers and bonuses.
- Fraud prevention: To detect suspicious activity and ensure account security.
- Responsible gaming monitoring: To identify excessive gaming behaviour and provide necessary support.
- Legal compliance: To comply with applicable laws and regulations.
Data Storage and Security
The security of your personal information is a top priority for bd bji. We apply industry-standard technical and administrative safeguards.
4.1 Encryption and SSL Protection
All data transmission on the Platform is secured through SSL (Secure Sockets Layer) technology. This means that all information exchanged between your browser and our servers remains encrypted.
4.2 Retention Period
User information is retained for as long as the account is active and for as long as necessary thereafter to meet legal obligations. After an account is closed, unnecessary information is securely deleted.
4.3 Access Control
Only authorised staff may access user information. All staff take a confidentiality pledge and follow strict access control policies.
Sharing Information with Third Parties
bd bji does not sell your personal information or transfer it to third parties without authorisation. However, limited information may be shared in the specific circumstances below:
- Payment processors: Necessary information shared with bKash, Nagad, Rocket and banking partners for the purpose of verifying and completing transactions.
- Technology service providers: Technology companies that support Platform operations, bound by contract to meet our privacy standards.
- Legal authorities: In accordance with a valid legal order or government directive, only as required by applicable law.
- Fraud prevention agencies: In specific circumstances, to help identify money laundering or fraudulent activity.
In each case, only the minimum necessary information is shared. Third parties may not use information beyond our instructions.
Cookies and Tracking Technologies
The bd bji platform uses cookies and similar technologies that help improve your experience.
6.1 Types of Cookies
- Essential cookies: To maintain login sessions and ensure security — these cannot be disabled.
- Functional cookies: To remember language preferences and personal settings.
- Analytics cookies: To review site usage and improve services.
6.2 Cookie Controls
Most browsers allow you to control cookies. However, please note that disabling essential cookies may affect some core Platform functionality. Our support team is available to help with any questions about changing cookie settings.
User Rights
You have certain rights regarding your personal information, which bd bji respects and gives you the opportunity to exercise.
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of inaccurate or outdated information.
- Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
- Right to object to processing: You may object to your information being used for marketing communications.
- Right to data portability: Where applicable, you may receive a copy of your information in a specified format.
To exercise any of these rights, contact our support team. We generally process requests within a reasonable time.
Account Verification
Identity verification is a necessary process for managing financial transactions on an online gaming platform. bd bji may request verification documents in the following circumstances:
- Before the first withdrawal
- For transactions above a certain amount
- During an account security review
- When reactivating an account after a long period of inactivity
Documents provided for verification are stored with the highest level of security and are not used beyond the approved purpose. Further details are available in our Terms and Conditions.
Protection of Minors
All services on bd bji are intended solely for individuals aged 21 or above. We take special care to protect the privacy of minors.
Users' ages are verified at the time of registration. We do not knowingly collect or store information from anyone under the age of 21. If a minor accidentally creates an account, the relevant information is deleted immediately and the account is closed.
For more information on responsible gaming and options for self-exclusion or setting limits, visit our Responsible Gaming page.
Policy Changes
bd bji reserves the right to amend or update this privacy policy as needed. Reasons for changes may include:
- Changes to legal or regulatory requirements
- Addition of new services or features to the Platform
- Improvements to data protection practices
- Clarifications based on user feedback
For significant changes, we will post a notice on the Platform or notify you at your registered email. Continued use of the Platform after changes have been made indicates that you have accepted the updated policy. The "Last Updated" date at the top of this page shows the date of the most recent revision.
Contact and Enquiries
If you have any questions or comments about this privacy policy, or any requests relating to your information, you may contact us. The bd bji customer support team is available 24 hours a day, 7 days a week in both Bengali and English.
Contact Methods
- Live Chat: Directly via live chat after logging in to the Platform
- Email: [email protected]
For quick answers to common questions, visit our FAQ page — you will find answers to many frequently asked questions there.